At Oxford Massage Studio, we understand that unforeseen circumstances may come up that may need you to reschedule or cancel your massage appointment. In our desire to be effective and fair to all clients, the following policies are honored:
ARRIVAL TO OUR OFFICE:
New clients, please arrive 10 minutes before your scheduled massage session to fill out a brief medical history form. Regular clients or clients who have been to our office at least once before please arrive at least 5 minutes early. We usually run exactly on time barring unusual circumstances. If you are late for your appointment, your appointment will only go for the allotted time and you will still be charged for the full session price.
We require a 24 hour cancellation notice. If you cancel less than 24 hours before your appointment you will be charged 50% of the scheduled massage service. If you are a no call, no show for your massage session, you will be charged for the full price of your massage session. Payment will need to be made prior to your next massage session.
We reserve the right to require a credit card number to hold your appointment at any time. Your credit card would not be charged, however you may use it to pay for services at the completion of your scheduled massage session. If you cancel less than 24 hours before your massage appointment, or are a no call, no show your credit card will be charged accordingly.
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